Reference
Status guide
Green means everything’s working. Here’s what each status means, and what to do on the rare occasion something isn’t green.
ConnectorIn the Connector
| Status | Where | What it means |
|---|---|---|
| connected | Bullion | Linked to your dashboard and ready. Trades can come through. |
| connecting | Bullion | Linking up. Give it a few seconds. If it stays here, check your internet. |
| MT5 connected | MetaTrader 5 | Logged in to MT5 and your account is in sync. |
| MT5 starting | MetaTrader 5 | MT5 is opening or restarting. Usually clears within about 15 seconds. |
| MT5 login failed | MetaTrader 5 | Your login, server, or password is off. Re-check them and reconnect. |
DashboardOn your dashboard
| Status | Where | What it means |
|---|---|---|
| online | Connection | Your Connector checked in recently. Everything's live. |
| offline | Connection | No check-in for a couple of minutes. Make sure the computer running the Connector is on and online. |
| connected | Account | Your MT5 account is linked and trading. Balance and trades are up to date. |
| disconnected | Account | Bullion hasn't confirmed MT5 for this account yet. Check the connection status first. |
AlertsOn your alerts
| Status | Where | What it means |
|---|---|---|
| executed | Alert | The signal came in and the trade was placed. Done. |
| queued | Alert | Received and about to be placed. Usually a split second. |
| failed | Alert | The trade didn't go through. Often a symbol name mismatch or the account was offline. The reason is shown next to it. |
| no connection | Alert | No connected account to place the trade on. Reconnect, and future alerts will go through. |
Behind the scenesBehind the scenes
You don’t need to think about any of this, but it explains the occasional few-second delay: Bullion checks in every few seconds, refreshes your balance and trades about twice a minute, and keeps an eye on MetaTrader 5 the whole time, restarting it for you if it ever freezes.
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Just connected and your account still shows disconnected? Give it up to 30 seconds for the first sync before worrying. It usually flips to green on its own.